Eligibility Period
You may return or exchange any item purchased from Cubcho within 30 days of the original delivery date. After 30 days from the delivery date, we will not accept returns or exchanges.
Condition of Items
Items must be returned in their original condition, with all packaging, tags, and any accompanying accessories or documentation. We reserve the right to refuse returns or exchanges if items show signs of wear, use, damage, or alteration.
Return Process
Request a Return
To initiate a return, please contact our Customer Support team with your order number and the reason for the return. Our team will guide you through the next steps.
Shipping the Return
You are responsible for the shipping costs of returning the item(s). We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return package arrives safely.
Refund Processing
Once we have received and inspected the returned item(s), we will issue a refund to your original payment method. Please note that the refund may take several business days to appear on your bank or credit card statement, depending on your financial institution.
Exchanges
If you would like to exchange an item for a different size, color, or product, please let our Customer Support team know. You will still be responsible for any shipping costs related to sending the original item back to us.
Damaged or Defective Items
If you have received a damaged or defective item, please contact our Customer Support team immediately. We will work with you to resolve the issue promptly.
Final Sale Items
Certain products (e.g., clearance or sale items) may be ineligible for returns or exchanges. Any restrictions on returns will be clearly noted on the product page or at checkout.
Contact Information
For any questions regarding returns, refunds, or exchanges, please reach out to our Customer Support team at info@cubcho.com, or visit our website at https://cubcho.com/#contact for more information.